Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Phoenix come from postal codes 85036, 85041, 85015, 85016, 85009, 85012, 85007 and 85001.
Cox Communications is an American company offering digital cable television, telecommunications and Home Automation services in the United States. Cox residential services include cable TV, DVR, On Demand, phone and high speed internet. It also provides voice, data and video services to businesses.
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What isn't working?
Please let us know what issue you are experiencing with Cox:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Cox?
2.02 out of 5 39,716 ratings
Thank you!
Problems in the last 24 hours in Phoenix, Arizona
The chart below shows the number of Cox reports we have received in the last 24 hours from users in Phoenix and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 27: Problems at Cox
Cox is having issues since 05:20 AM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Cox users through our website.
Internet (71%)
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Wi-fi (10%)
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Total Blackout (8%)
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TV (6%)
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E-mail (4%)
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Phone (1%)
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Live Outage Map Near Phoenix, Maricopa County, Arizona
The most recent Cox outage reports came from the following cities:Glendale, Phoenix, Tempe, Scottsdale, Peoria, Paradise Valley, Sun City and Laveen.
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| City | Problem Type | Report Time |
|---|---|---|
 Glendale | Internet | |
| Phoenix | Internet | |
| Phoenix | Internet | |
| Phoenix | Internet | |
| Glendale | Phone | |
| Glendale | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Cox Issues Reports Near Phoenix, Arizona
Latest outage, problems and issue reports in Phoenix and nearby locations:
- Brad Williams (@createwithprint) reported fromPhoenix, Arizona
My wife called @CoxHelp about our terrible internet connectivity over the past week. The rep asked her to unplug the TV... Why on earth would the TV have anything to do with our ongoing internet outages?
- Doug ''Shut It Down'' Anderson 🌵 (@_DougAnderson) reported fromPhoenix, Arizona
@CoxHelp Is this yet another outage?
- ʙᴇᴄᴋs. (@stonedbruja) reported fromPhoenix, Arizona
@CoxComm is the absolute ******* worst! Our internet bill is ridiculous! And no one at Cox seems to care about helping! Shame!
- Dayna McGrady (@daynalmc) reported fromTempe, Arizona
@CoxComm what the heck is going on? Internet and cable TV down again for the third time in a week in South Tempe! I need to find something better.
- Robert Eaton (@Robert_Eaton) reported fromPhoenix, Arizona
Hey @CoxHelp, why is it so difficult for me to get my reward card that I’ve been trying for months to get? I don’t have time to wait on the phones to get nothing accomplished. Can you please help?
- Will Gaona (@Will_Gaona) reported fromPhoenix, Arizona
@CoxHelp nobody is answering the phone at any of your customer service lines. Help?
- ADR (@aarondrand) reported fromPhoenix, Arizona
@CoxHelp eta on downtown Phoenix outage?
- Doug ''Shut It Down'' Anderson 🌵 (@_DougAnderson) reported fromPhoenix, Arizona
@CoxHelp You've been down off and on all day. I had to take a FOURTH day off because my internet was down. Now, your app says it is having technical difficulties. How am I supposed to work?I demand credit for the amount of time I've wasted and had no service.
- K (@kelsey_amber17) reported fromTempe, Arizona
My Internet currently is so bad that I’m using data from my phone. Why ******** am I paying $80 a month for Internet from Cox? I’ve been here two weeks and I’ve already had so many issues. Really not a happy customer. @CoxHelp #terrible #awful #donotrecommend
- Sandee The Card Lade (@SandeeCardLadee) reported fromPhoenix, Arizona
@CoxHelp is there an outage zip code 85053
- Sukisuz (@Sukisuz1013) reported fromScottsdale, Arizona
@CoxHelp Hello - are there internet issues in Scottsdale, AZ? For the past week we have been getting disconnected. We rebooted our modem & router a few times with no improvement.
- Dayna McGrady (@daynalmc) reported fromTempe, Arizona
@CoxHelp terrible service!! Internet and cable out in South Tempe for the third time in less than a week. What’s going on!! Guess we aren’t watching the Cardinals.
- Anderson (@fastballfuzzy) reported fromTempe, Arizona
Internet down means work won’t get done. @CoxComm hey cmon get your issues together. I pay you guys for a service but this past month has been a disaster. 😒
- K (@kelsey_amber17) reported fromTempe, Arizona
I will continue to blast @coxhelp until my Internet works properly. This is 100% not fair that I pay this much ($80/month) Internet and I’m using my data. I have not even lived in my apartment entire month and I’ve had two issues already with this Internet. #terrible #awful
- classist and egregious~ish (@1d9s1t3) reported fromPhoenix, Arizona
Dear @CoxHelp Why is my wifi acting up?!?!? You had not a single issue taking my payment yesterday now today you wanna act up. DO BETTER
- Sukisuz (@Sukisuz1013) reported fromScottsdale, Arizona
@CoxHelp - hello, are there internet issues in Scottsdale, AZ? For the past week we have been get kicked off and tried rebooting our router and modem with no luck. Thanks.
- Bob Francis (@BobAZcycling) reported fromScottsdale, Arizona
@CoxHelp outage for the 2nd time today? Are you kidding me? The @NASCAR Championship race starts in 2 hours. Service better be restored or you will lose yet another customer 😡
- Christopher Boan (@cgboan) reported fromPhoenix, Arizona
@CoxHelp Our WiFi service has been awful for weeks in midtown Phoenix and is now completely down. What’s going on and when will you guys fix your service?
- Harley Shadow (@Harley_Shadow) reported fromPhoenix, Arizona
And I’m buffering again... @CoxComm this isn’t a good trick or a treat at all
- Justin (@ChanceyKnows) reported fromPhoenix, Arizona
@CoxHelp help!
Cox Issues Reports
Latest outage, problems and issue reports in social media:
- Troy the crackpot theorist (@AlienStonerGang) reported
@CoxHelp I'll also be posting replies to all your social medias warning people that your agents will put crap on their accounts for incentives, and you will not do the right thing by refunding them. I told your rep I would if they didn't refund me, they didn't care. I'm a man of my word
- David Hackett (@DaveJH71) reported
@CoxHelp Now at two and a half days and no view on when service will return. My guess is that Cox has been hacked because of the spotty outages around the neighborhood. Doesn't feel like a hardware issue.
- Matt Anderson (@UAmatt) reported
@MichaelJLev @BearDownSteven @CoxComm Sounds minor, but being 10 seconds behind and on Twitter sucks
- London (@LondonsLife2021) reported
@CoxComm What is the problem with cox cable/contour in the 23168 of Virginia? Thanks.
- Karen Oakland (@KarenOakland) reported
@CoxHelp Your website is saying the internet is going to be down for 3-4 days? Are you going to be crediting our account for lack of service? I need to pay for cell service in order to work. Any updates to ETA other than "we're working on it?"
- Troy the crackpot theorist (@AlienStonerGang) reported
@CoxHelp I'm a+ certified, there's nothing I need your support for, so I would never have agreed to it. I don't check my bills because I expect them not to change without permission. Rest assured I'll go through the hassle of inspecting every single thing I get from you guys now on.
- Randilynn Hill (@hill_leolady18) reported
@CoxHelp The app says no known issues. I have unplugged my modem and re-plugged it in. Still no WiFi.
- JUAN 🇪🇨 (@TheLoftusCh3ek) reported
@CoxHelp @OGMariaMaria Actually, I cant dm u. What can I do? My cox internet has been bad for the last few hours
- Kat Excellence (@katexcellence) reported
Disconnecting my @CoxComm service was so easy, they earned a hold star in my book ⭐
- Marcus (@RowdyQUE) reported
@CoxComm another day with internet outage in Phoenix Metro. Estimated time to restore services?
